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100% Pass Quiz SAP - Perfect C-C4H56-2411 - SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Latest Dump

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SAP C-C4H56-2411 Exam Syllabus Topics:

Topic
Details

Topic 1

Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.

Topic 2

Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.

Topic 3

Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.

Topic 4

Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.

Topic 5

Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.

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C-C4H56-2411 Hot Spot Questions - C-C4H56-2411 Test Sample Questions

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q48-Q53):

NEW QUESTION # 48
Which of the following are the correct types of usage of an installed base? Note: There are 2 correct answers to this question.

A. Assigning warranties
B. Tracking measuring points
C. Assigning to a case
D. Tracking installed assets

Answer: C,D

Explanation:
In SAP Service Cloud Version 2, an installed base is used to manage customer equipment and assets. Tracking installed assets is a primary function, as it allows organizations to maintain a record of customer-owned products or equipment, including details like serial numbers and locations. Assigning to a case is another key usage, enabling service agents to link a case to a specific installed base for accurate service delivery and tracking. According to SAP documentation, "An installed base represents a grouping of products installed at a customer location and can be associated with cases for service requests." Tracking measuring points (A) is related to equipment monitoring in SAP S/4HANA, not a direct function of installed bases in Service Cloud V2. Assigning warranties (C) is managed through registered products, not installed bases.
Reference:
SAP Help Portal: Installed Base Management in SAP Service Cloud V2
SAP Learning: Asset and Installed Base Configuration

NEW QUESTION # 49
Which element can be used to restrict access to views?

A. Service levels
B. Business roles
C. Code list restrictions
D. Field extensions

Answer: B

NEW QUESTION # 50
Which of the following can you use to explore released APIs?

A. SAP Business Accelerator Hub
B. SAP Application Interface Framework
C. SAP Integration Suite

Answer: A

Explanation:
The SAP Business Accelerator Hub is the primary tool for exploring released APIs for SAP solutions, including SAP Service Cloud V2. It provides a centralized repository to discover, test, and consume APIs. According to SAP documentation, "The SAP Business Accelerator Hub allows developers to explore and access released APIs for SAP cloud solutions." SAP Integration Suite (B) is used for integration but not for exploring APIs. SAP Application Interface Framework (C) is specific to SAP S/4HANA for interface management, not API exploration.
Reference:
SAP Help Portal: SAP Business Accelerator Hub
SAP Community: API Discovery in SAP Cloud Solutions

NEW QUESTION # 51
Which objects can you assign when you create a user? Note: There are 2 correct answers to this question.

A. Business role
B. Employee role
C. Security policy
D. User profile

Answer: A,C

NEW QUESTION # 52
What functionality can you use to grant user access to an SAP S/4HANA transaction in SAP Service Cloud Version 2 as an administrator? Note: There are 2 correct answers to this question.

A. Mashup
B. Business flow
C. Configure the relevant action
D. Custom entity

Answer: A,C

NEW QUESTION # 53
......

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